Berman Skin Institute | Medical & Cosmetic Dermatology

Berman Skin Institute | Medical & Cosmetic Dermatology Services

Berman Skin Institute | Medical & Cosmetic Dermatology Reviews

Ron Lopez

5 ★★★★★

Very thorough Doctor. Easy to schedule appointments. Easy to find their office and was surprised that it was at the Stanford Medical Facility in Pleasanton. Made it easy to find since I’ve been to this facility many times. Doctor and Team took pictures of moles to watch for any possible changes. Helped me to understand the full body scan with the names of any skin areas to be reviewed. Included both areas of possible concern and normal areas not to be concerned with. Would definitely recommend to others.

Jill Miller

1 ★☆☆☆☆

My husband saw an MD and I was seen by a NP for the exact same exam. I mean no disrespect to the NP that saw me, but I wonder: Is my full body skin exam not worth the same level of medical education that my husband’s identical request received? I got a text after my appointment yesterday which asked the likelihood “I would recommend them to others” on a 0-10 scale yesterday, I gave them a zero. I can’t in good faith recommend them until I understand why I saw a Nurse Practitioner and my husband saw a MD for the SAME EXAM. I told them to call me for the reason why I rated them a zero. They didn’t call, they just sent me a new text and asking me to write a review. So I have. And maybe now they will pay attention to patient feedback. IDK.

John Harper

3 ★★★☆☆

The doctor has been helpful. The real area for improvement in this office is communication. It is impossible to speak to anyone in the actual office, whether it is about an appointment, prescription or billing matter. Always goes to voicemail and maybe you will receive a call back days later. Maybe. One has to repeat all information over and over even though the office says it makes notes in the file to pass along to the doctor.

J Park

5 ★★★★★

At first, it didn’t itch or hurt, so I thought it would go away in a few days and didn’t take it seriously. But it started spreading, blisters appeared, and the area became burning or stinging. I decided I needed to see a doctor as soon as possible, but when I called several clinics, they said the earliest appointment would be in a few months. So I searched on Google and found Holly Shea at Stanford ValleyCare, who was able to see me the same day. She quickly and kindly diagnosed my condition and prescribed the right medication. I felt so fortunate and grateful to receive timely treatment when I really needed it. I’ll definitely go back again and recommend my family and friends. Thank you so much for your excellent service.

R S

5 ★★★★★

I had an appointment with Gabrielle Basile NP, she was very good, very professional, and a really nice person. She really knows her dermatology and sizes things up quickly. Explains everything I need to know and answers any questions I may have. The Berman Skin Institute’s billing is always accurate and the office scheduling always stays on time, they even took me in a little earlier on my last appointment.

MayaChristian Jackson

1 ★☆☆☆☆

Avoid Berman Skin Institute. I was a patient at the Tracy location up until today when I called to reschedule the appointment I had scheduled two days from now. When I called, I found out that the office had permanently closed back in the beginning of October and they just never notified patients? They informed me that all patients had been moved to the Pleasanton office, which is 40 mins away from the Tracy office. I was already driving 25 mins to get to the Tracy location, so they just assumed I had the ability to now drive over a hour one way to go to my appt., but again, never notified me?? When I asked why they didn’t notify me, the customer service person had no explanation at all. And what if I didn’t need to reschedule my appt? Would I have just gone to the now closed office in Tracy and found out then the office wasn’t there anymore? The care itself was OK at the Tracy location, and my understanding is that the staff is now at the Pleasanton office, but I also had several billing and customer service issues there. Just avoid this business, it’s not worth the constant headache of their clerical errors and lack of customer service.

Maya Nambisan

1 ★☆☆☆☆

I had a thoroughly unprofessional experience with Dr Charles Chiang. The physician seemed in a great hurry, had zero bedside manner and worse, did not examine me. He came in with a prepared plan of care, and hardly waited to hear my story before telling me he could not take care of me, except to prescribe more antibiotics ( after I had already finished a course). As a physician and surgeon I believe his assessment was absolutely wrong and I’m appalled to know that there are physicians practicing in this manner. Moreover, I was charged an up-front fee of $120 as a “deposit”for the visit, which was not returned to me despite the lack of time, or exam. Extremely unhappy and frankly incredulous.

Elisabeth Hawkins

1 ★☆☆☆☆

The care is great, the people I see really care. The review is because their billing and customer service is awful. 1. They never do itemized receipts or bill. I get pinged for random amounts to pay after I settle everything in office, then have to call and speak with their customer service in South Africa to get an understanding of what the amounts are for, only to find they’re wrong but this company is only set up for collection, they have no recourse for fixing incorrect bills and will not get back to you when you try. They just keep bugging you and assume you’ll pay even if it’s wrong. 2. Their front desk service in-office is spotty. Had someone forget to call in a prescription for weeks, I had to call them 3 times and wait an extra month for a cream I desperately needed. 3. Can’t service yourself on their portal - no cancelations, no invoices or billing. Because of this, I called to cancel an appointment and got confirmation it was canceled over the phone - then got reminders for the canceled appointment a week later so called back to ask what was up. The person on the phone (again, their customer service center in SA) canceled one service but not the second that was associated for the same visit so then I had to chase down not to get “charged” for a late cancelation for their mistake. I got informed they “waived” their cancellation fee this time. Gee thanks. 4. They just instituted 3% credit card fees in office, no notice - except putting up a sign in their lobby when you’re already there so there’s nothing you can do about it. Screams private equity ownership all over the place.

Delrene Enriquez

5 ★★★★★

I was seen by Holly. She was so kind and professional, explained everything thoroughlly and made me feel so comfortable. I'll be seeing her for a follow-up next month. I do believe I found me a top notch PA.

DogRat Cat

1 ★☆☆☆☆

What is going on with the administrative staff? I got a very bored sounding voice when making initial enquiries. We still decided to go ahead with a consultation. When we asked for a note of absence to provide the school as we needed to take our child out of class for the appointment. They said the printer wasn’t working and promised to upload the document to patient portal. None appeared. We logged onto the patient portal and messaged them. Nearly a week later, still no response and calling their number got me to someone at their call center. Still no joy. Meanwhile the patient portal is requesting a confirmation for the next appointment. Hardly fills me with confidence when they can’t get the basics right.

Berman Skin Institute | Medical & Cosmetic Dermatology Features & Policies

About Berman Skin Institute | Medical & Cosmetic Dermatology

Located at 5575 W Las Positas Blvd in Pleasanton, CA 94588, Berman Skin Institute operates as a comprehensive medical and cosmetic dermatology practice that prioritizes patient care and accessibility. The institute positions itself as a women-owned medical spa and dermatology clinic, offering a blend of medical and cosmetic services designed to address a wide range of skin concerns. The facility is situated within the Stanford Health Care - ValleyCare Medical Center Laboratory area, reinforcing a robust connection to established medical infrastructure while delivering specialized care in a welcoming setting.

As a Medical Spa and Facial Spa, the clinic emphasizes aesthetic and therapeutic treatments that complement medical dermatology. Its service roster includes Laser Hair Removal Service for long-lasting hair reduction, as well as Tattoo Removal Service for pigment and design removal needs. The practice also provides foundational dermatology services led by skilled professionals who diagnose, monitor, and treat skin conditions with evidence-based approaches. In addition to cosmetic offerings, the clinic supports patients through Hair Replacement Service and Hair Transplantation Clinic capabilities, addressing concerns related to hair health and restoration. The inclusion of Acne treatments and Warts therapies reflects a broad scope of common dermatologic conditions managed in a patient-centered environment.

Patient experience at Berman Skin Institute is enhanced by a full suite of accessibility and inclusivity features. The facility offers wheelchair accessible entrance, parking lot, restroom, and seating to ensure comfortable access for all visitors. Amenities include gender-neutral restrooms and standard restrooms, reflecting a welcoming approach to diverse patient needs. The practice actively supports LGBTQ+ friendly environments and identifies as a transgender safe space, aligning with contemporary values of inclusion and respectful care. Appointment planning operates on a model of appointment required and appointments recommended, allowing patients to secure time with a dermatologist or NP for comprehensive skin assessments or cosmetic consultations.

Payment options at the clinic are designed for convenience and security, with acceptance of Credit cards, Debit cards, and NFC mobile payments, facilitating smooth transactions for services ranging from Acne management and Fillers to Tattoo Removal and Coolsculpting. The team at Berman Skin Institute emphasizes thorough consultations, precise documentation, and patient education to help individuals understand their full body skin health. In addition to routine dermatologic care, the clinic’s integration within a major medical facility network supports continuity of care and collaboration with other healthcare providers when necessary. The patient reviews suggest a commitment to detailed skin examinations, clear explanations, and a focus on individualized treatment plans, while acknowledging ongoing opportunities for improved communication and administrative efficiency. Overall, Berman Skin Institute combines medical rigor with cosmetic expertise to serve a diverse community seeking both health and aesthetic outcomes in a respectful, accessible environment.

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