Berman Skin Institute | Medical & Cosmetic Dermatology

Berman Skin Institute | Medical & Cosmetic Dermatology Services

Berman Skin Institute | Medical & Cosmetic Dermatology Reviews

Nicole Stark

1 ★☆☆☆☆

I was on the way to my appointment this morning when I was trying to be polite by attempting to reach out to customer service due to heavy traffic, but will still make it within the grace period. At the same time while being on the phone with their offshore line, I received a phone call stating I was late. I had scheduled an appointment for 10:40am for which they sent me an email AND left a voicemail confirmation for. They then tried to send me another confirmation email an hour before my appointment saying it was at 10:30am. The freeway then shut down at the Ygnacio exit due to a rollover accident. I called back explaining I definitely wasn’t going to make it within the grace period and I understand I will have to reschedule, but to please show me grace and give me one refill of my medicated shampoo as I work the rest of the week and will be out of town after that. Of course the answer was no, which again understand an annual is necessary to prescribe medication. However I have been seeing them for years with the same condition and only asked for one singular bottle of shampoo. When I stated (albeit… in a frustrated tone) that I will be willing to wait in the office until someone can see me, the response was “Fine I guess we’ll see you when we see you.” I opted to turn around. This is not my first complication with this provider, and I understand the reception is just doing their job. However there have been previous instances of calling to cancel my appointments due to “lunch breaks for the NP’s”. Then why book my appointment for that time?? None of the customer service is actually in office until you request a transfer. I’ve referred people who have had even worse experiences than I. I will not be returning here, not that they depend on my bill anyways as now they offer weight loss services… at a dermatology facility

Kelly Gola

1 ★☆☆☆☆

Got a treatment with Dana who casually rolled in 20mins late to an 8am appt with no apology or explanation. Staff confirmed she was not in the building well into the appointment. I actually confronted her when she finally arrived bc I had to hustle to get myself there that early and have an early meeting. She told me it was standard for her to stroll in at a later window so the staff can set up the room (still no acknowledgement of wasting my time). Her staff was all there early and the room was ready so it was nonsense. A simple “I’m sorry” or “thanks for waiting” at any point could have resolved the situation, but instead she glowered at me and said nothing as if that was normal. Her posture was unbelievably unprofessional and rude. I will go out of my way to tell folks to avoid her and this place because of how dismissive and rude she was. Generally not advisable to get treatments from someone who could care less about their own professional standards let alone you.

Bob Lilley

5 ★★★★★

I have been going to Danna Yang at Berman Skin Institute for several years now. They are always courteous, always timely with their appointments, and do a very thorough job - checking places for Sun damage that I never even thought of! I highly recommend them.

Ruth Matera

5 ★★★★★

I had a very good experience. The nurse practitioner is always very kind, thorough, and knowledgeable. She Answers all of my questions and provide solutions.

G K

1 ★☆☆☆☆

I'm shocked. I made an appointment with Dr. J.Arzeno,MD. Berman Skin Institute at Walnut Creek . Instead of a doctor, a nurse examined me. She prescribed an ointment and did a biopsy. She said the results would be at the next appointment. Two weeks later, the doctor was absent again. The nurse removed the stitches, took a photo, and handed me a printed copy of Patology Report. Now I'm searching online for information about my diagnosis from the report. I think I need a real doctor.

Darya Behroozi

1 ★☆☆☆☆

Unfortunately I won’t be going back. Horrible customer service experience. I was booked for a derm appointment and when I showed up, they told me they’re not sure why I was booked for the day and canceled right then and there. I even paid the $40 copay and they told me they couldn’t refund me and I had to wait until my next visit to use the credit. I had a facial appointment scheduled with Regan that has now been canceled the day of at least three or four times. This time around, I wasn’t even notified! I called with a question and they told me they’re not in the office today. No apologies, horrible experience, and they’ve taken money from me that they shouldn’t have. Save yourself the headache and find a better derm office!

Martha Lira

5 ★★★★★

Very professional staff and a clean environment. I will recommend this clinic. Just make sure you meet your deductible before going. lol 😂 is pricey if you don’t..

Shira Abel

1 ★☆☆☆☆

UPDATE: I cancelled the automatic annual appointment last year. They never took it off the schedule. I called this year to let them know I cancelled it. They STILL didn't take the appt down. I just had to call AGAIN because I got a text saying I owed them $50 for the missed appointment. I spoke to Stephen at 9:52am today. He said he would handle it. Let's hope he does. ORIGINAL REVIEW: Avoid. Avoid. Avoid. Went to get my skin checked. Had some precancerous spots on my face that the Dr burned off (dry ice or something). All of them came back within 3 weeks. I never received a recap of my visit. They were supposed to schedule me to laser off the red mark by my eye, when I checked out the woman at the desk didn’t care. No one there cares about the patients. I’m polite, say please and thank you. I’m generally warm and ask people how their day is. None of that was returned in kind. I could forgive the terrible service if the work was good. But it wasn’t. I now have to go to another Dr because I don’t trust them to finish the job properly.

Ed Herold

5 ★★★★★

As a patient I always feel that I'm being well taken care of. Holly is the best in seeking and finding those little skin cancers. Thanks everyone from the front desk to the staff in the rooms and behind the scenes.

Henrik

5 ★★★★★

The front desk staff was helpful and friendly during check-in. Dr. Arzeno was very thorough and provided some excellent recommendations for treating my skin issues.

Berman Skin Institute | Medical & Cosmetic Dermatology Features & Policies

About Berman Skin Institute | Medical & Cosmetic Dermatology

Berman Skin Institute | Medical & Cosmetic Dermatology is a comprehensive dermatology practice located at 100 Pringle Ave Suite 425 in Walnut Creek, California, within the Walnut Creek Center. The center is recognized for its emphasis on both medical and cosmetic dermatology, offering a broad range of services designed to address skin health, appearance, and comfort. The clinic operates as a women-owned business and provides onsite services to patients seeking care in a welcoming, professional environment. It is equipped to serve a diverse community, including LGBTQ+ individuals, and strives to create a transgender-safe space where patients feel respected and supported throughout their treatment journey.

The practice features a robust portfolio of categories and services that align with modern dermatology and aesthetic medicine. As a Plastic Surgeon and Dermatologist-led facility, the team delivers medical care alongside cosmetic procedures, ensuring that treatment plans consider both health outcomes and aesthetic goals. The clinic also encompasses a Facial Spa atmosphere, offering a range of treatments designed to rejuvenate skin, reduce signs of aging, and enhance texture and tone. For patients seeking hair removal solutions, the facility provides Laser Hair Removal Service and Hair Removal Service options, complemented by related capabilities in IPL therapy to address pigment and pore concerns. The inclusion of Hair Replacement Service and Hair Transplantation Clinic services highlights the center’s commitment to comprehensive scalp and hair health, providing options for thinning hair, restoration, and maintenance in a medically supervised setting.

In addition to these core offerings, Berman Skin Institute expands into Medical Spa territory, delivering non-surgical therapies that promote skin vitality. Treatment possibilities include Acne management and Acne Scars care, with medical-grade approaches tailored to individual skin types. For body-focused aesthetics, services such as Body Contouring and Liposuction are available to contour and refine physique under professional supervision. Dermatology-led procedures extend to the removal of benign skin concerns like Moles and Warts, as well as specialized therapies such as Ulthera for non-surgical skin tightening and Vitiligo management as part of a comprehensive skin health program. The center also provides access to Laser hair removal options for patients seeking long-lasting reduction in hair growth, supported by a broad spectrum of Fillers and Facial Fillers to address volume loss and contouring when appropriate.

Practical amenities and accessibility features enhance the patient experience. The facility includes wheelchair accessible entrance, parking lot, restroom, and seating, ensuring ease of access for all patients. Onsite restrooms are available, including a gender-neutral option, and a dedicated restroom for patient convenience. The practice adopts a patient-friendly planning approach with appointments recommended to minimize wait times and accommodate busy schedules. Payment flexibility is supported through credit cards, debit cards, and NFC mobile payments, aligning with contemporary consumer preferences and ensuring straightforward transactions. The clinic welcomes a broad audience and maintains a collaborative, respectful environment, underscored by a commitment to being LGBTQ+ friendly and maintaining a safe, inclusive space for all patients.

Located in Walnut Creek Center, Berman Skin Institute prioritizes patient education and ongoing care, supporting patients through consultations, treatment planning, and post-treatment follow-ups. The team consistently delivers thorough skin assessments, addressing issues from Acne and Acne Scars to more advanced procedures like Ulthera and Laser therapies. By combining medical expertise with cosmetic innovation, the practice supports a wide spectrum of needs—from preventive dermatology to advanced aesthetic procedures—guiding patients toward healthier skin and improved confidence. The staff’s dedication to professional, courteous service is reflected in a patient-first philosophy, aiming to create positive experiences, clear communication, and effective results across the full range of offered categories and services.

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