Amerilaser Center

Amerilaser Center Reviews

Brenda Salinas

1 ★☆☆☆☆

I purchased a three laser hair removal package. On the day of my final session (5/7) I had to reschedule last minute. I ended up cancelling that appointment and rescheduling for 6/4. When I arrived on 6/4 the staff member stated that I had already completed my three sessions and would need to pay for this appointment. I explained to her I had not had three sessions as I cancelled my appoint on 5/7. She continued to state that I had in fact been seen on 5/7 because she was the one who supposedly saw me that day and showed me my chart that had the “documented service received”. I guarantee you I was not at this appointment! I was able to obtain phone records from my cell phone company showing that I called on May 7 to reschedule my appointment and thankfully have CAMERAS outside of my home so I have VIDEO PROOF showing me WALKING INTO MY HOME at the time the staff member is alleging I was at the appointment. I am waiting for management to return my call but I cannot believe the rude manner I was treated in, the fact that the staff member insinuated that I lied, but most importantly that a staff member FALSIFIED my records! I would definitely not recommend because of this experience. Clearly no professionalism in falsifying someone’s records. This is also theft, as they are not proving me with the service that has been paid for them to give me! I will update with management response once I hear back and definitely take this complaint further if it is not resolved . Update- another staff member was able to find documentation that I had in fact cancelled my appointment. Apparently the staff member had charted in my chart BEFORE I got there and forgot to take it out of my chart after being notified I cancelled. The other staff member was very apologetic and management credited me my original session as well as two additional free sessions and 10% off future purchases. I was told going forward patients will now have to sign confirming their treatment so this issue does not occur in the future. Overall I’m satisfied with the service recovery steps management took to try to amend the damage done. It’s unfortunate this happened to begin with.

Aviva Chertok Li

5 ★★★★★

Just had my first laser treatment with Alexia, she was quick and super professional. I've had electrolysis and laser in the past and been to lots of different places. I felt comfortable and everything was explained well, and the treatment was quick and relatively painless (especially compared to electrolysis!). Highly recommend for laser hair removal!

Ely Curtis

1 ★☆☆☆☆

This place is so unprofessional and a waste of time! We booked an appointment 2 weeks before and we showed up on the appointment day. They were closed! They didn’t not open the door or answer the phone. We ended up leaving a message and they didn’t brother calling back. Completely useless! Update* Wow finally you all respond a month after? Of course I did NOT mistaken you for another business. The appointment was for my daughter that’s why it’s not in my name but I left 3 voicemails and never heard back. However it seems you guys have time to go online to respond to these bad reviews which clearly show that the problem is this business and not the customers.

Aysel Aliyeva

5 ★★★★★

Gabrielle did laser hair removal for me and I must say that she is the best! She takes her time to make sure that ni area is missed. Also the process is almost painless. I got 6 treatments, after the first one I already saw results and afte the third one almost all the hair was gone. Also, she is soo sweet and nice. I strongly recommend this place and Gabrielle.

Linda

1 ★☆☆☆☆

There is no difference in my appearance. The Dr wasn’t listening to what I was trying to accomplish. Thankfully I didn’t buy anything more then the Groupon, he tried, but I said no! He said come back and I can make your eyes look so much better, no way would I go back!

Kristen Livermore

3 ★★★☆☆

The doctor was kind but very hard to understand (thick accent). The product they used on me did not work. Two weeks later, I called to let them know and they told me that it wasn’t surprising to them that it didn’t work. I wish that was explained to me prior to me using their services. I’m giving them 3 stars for their kindness, not their products or service.

Patty S

1 ★☆☆☆☆

After seeing two dermatologists, I was told they used the wrong laser for my skin type. Amerilaser should have known that. Total waste of time and money. Go to a dermatologist.

Inara Nurmamedova

1 ★☆☆☆☆

Horrible, just horrible experience. I would never ever recommend this place. Now it’s my last third session here, and I am waiting outside of the building in my car. They rescheduled from my Monday appointment when I just came and all machines did not work, for Saturday and now I am here but the building is closed. I will add my foto to prove I am here. Just unacceptable relationship with people, like we are not a human and we don’t have kids or family and we can spend our time to come here for a couple times for nothing.

Jagjot Batra

5 ★★★★★

Staff was excellent and took good care of me and made me feel comfortable throughout the session. Office was neat and clean. Ambience was soothing. After 3rd treatment only i can see visible results. Would highly recommend this place.

Mina H

4 ★★★★☆

Amerilaser Centers are consistently excellent med spas... their laser facials hair removal and injectable services are done by personable and professional staff. Thanks Kasia.

Amerilaser Center Features & Policies

About Amerilaser Center

Amerilaser Center is a dedicated laser hair removal service provider located at 565 Lakeview Pkwy, Vernon Hills, IL 60061. The facility emphasizes a patient-centered experience, offering a range of laser treatments designed to deliver effective hair reduction while prioritizing safety and comfort. The team understands that each client’s skin type and hair characteristics require individualized planning, which is reflected in their approach to treatment selection and session scheduling. With an emphasis on accessibility, the center features a wheelchair accessible entrance, wheelchair accessible parking lot, and a wheelchair accessible restroom to ensure ease of access for all visitors. Arrangements for appointments are recommended to ensure adequate time and staff allocation, enabling practitioners to prepare and customize each session for optimal results. The on-site amenities include a restroom for client convenience, and the payment options accepted include credit cards and debit cards for a smooth, hassle-free checkout experience.

Amerilaser Center provides a comprehensive laser hair removal service that emphasizes precision and patient comfort. Clients can expect a consultative approach where experienced technicians assess skin tone, hair color, and treatment area to determine the most suitable laser modality. The facility prides itself on maintaining a clean, calming environment with a steady emphasis on hygiene and professional standards. In addition to core laser services, the team frequently discusses maintenance plans and aftercare recommendations to support sustained results between treatments. The practice aims to be a trusted partner in long-term hair reduction goals, offering guidance on realistic timelines and the number of sessions typically required for noticeable improvements. By combining skilled technicians with modern equipment, Amerilaser Center strives to provide reliable outcomes while minimizing discomfort and downtime for clients seeking an efficient, professional laser hair removal experience.

Client reviews reflect a focus on personalized service, consistent staff professionalism, and a commitment to the treatment process. Many clients mention staff members by name and describe experiences that highlight clear communication, thorough explanations of procedures, and careful attention to the treatment area. The practice continues to refine its scheduling and record-keeping practices to ensure transparency and trust, recognizing the importance of accurate treatment documentation and dependable service delivery. Visitors can expect a supportive environment where questions are welcomed, and appointments are respected as a key component of achieving desired results. Overall, Amerilaser Center positions itself as a reliable option for laser hair removal in Vernon Hills, combining accessible facilities, courteous staff, and a service-focused philosophy that prioritizes client satisfaction and ongoing care.

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