Ideal Image Rochester Hills

Ideal Image Rochester Hills Services

Ideal Image Rochester Hills Reviews

J LB

1 ★☆☆☆☆

You can’t make this up! Of course, every business has sales goals, but to hand a new customer an iPad with an active employee chat detailing how many services you need to push on customers was pretty unbelievable. I definitely felt like a sucker! As soon as I got into the room, the sales tactics began. Now, is this service for my own good or because you have a sales quota to fill? On top of it all, the “nurse” technician came into the room wearing a black scrub top, and when she turned around, white pet hair was all over it! So much for cleanliness! I really couldn’t believe my first experience with Ideal Image. Not ideal at all… but I had some laughs.

Sarah Gardner

1 ★☆☆☆☆

Unfortunately I had good experiences in all my sessions up until my last one. In my last session my legs were extremely hot immediately after the session and they said to keep an eye on it and to email them to let them know if it didn’t go away. The next day I had visible burns on both of legs all over, so I reached out (couldn’t find their email anywhere on their site so had to call and get it). They had me send photos and their response was to simply keep the spots moist and stay out of the sun, so I did. Fast forward 4 months and I now have white scars covering the entire front of my legs. I reached out and followed up about this more than once to see if there’s anything that can be done and I never got a response. Seems they don’t care now that they’ve gotten their money out of me. I’m pretty upset that instead of hair, I now have permanent visible scars on my legs. Also, the hair isn’t permanently gone. All areas still require me to shave every two weeks. It’s not a miracle, so don’t trust that you will have permanent hair removal and I don’t think it’s worth the risk of getting burnt and scarred after spending all the money I did. Proceed with caution.

Shanel

5 ★★★★★

Nothing but great experiences every time i come to my appointments at Ideal Image in Rochester. Nurse Cym did my Botox treatment and she is the best!! She makes me feel so comfortable at every appointment. She is extremely informative and compassionate. Shantel also helped with my laser appointment and she was great too. Everyone is so friendly and professional. I would absolutely recommend this clinic to my friends and family.

Dawn Zacny

1 ★☆☆☆☆

I came to ideal image last year and paid for cool sculpting services. It was very expensive. I was supposed to have several sessions. On my last session, the nurse said it looked like I might have a slight umbilical hernia, she said out of safety she could not finish treatment without a doctor's clearance. I saw a doctor who told me a had a very small umbilical hernia. He said surgery was optional, as it was very small. The doctor said it would not cause a problem to finish my cool sculpting sessions. He wrote a note for clearance. I went back again for my treatment with the doctors note and told they would still not treat me until I had surgery to correct the hernia. I had surgery. I went back again several months later with a new doctor note clearing me for the procedure, I was again turned away, saying I had to wait a year. They told me my treatment would not expire and that I could come back in a year. Its been a year this week. I called and am now told that my treatments are expired and that a new company bought them. They said they will not honor the contract, even though the name on the building and website still says ideal image. I'm sure they still have current clients. They will not provide the treatment I paid for, nor will they refund the money for the treatment I did not receive. Buyer beware DO NOT DO BUSINESS with this company!!!

Shalyn McCullough

5 ★★★★★

I had such a great experience with Shantel and Cym during my procedure. They were both so friendly and welcoming, which immediately put me at ease. Their expertise really showed throughout the process, and I felt well cared for the entire time. They made the experience comfortable and positive. I truly appreciate their professionalism and client care!

Katie VanMaele

5 ★★★★★

I’ve been going to Kassi for laser hair removal and she is absolutely incredible! Extremely friendly and very professional! I signed up with her during a special. She’s truly the best! I cannot wait to call her for more services!

Katie Bell

1 ★☆☆☆☆

The two young ladies that greeted me sitting behind front desk were snobby and made me feel uncomfortable. I had to wait a few minutes so I walked around until they called me and when I walked in the second time it was as if I walked into a conversation that involved me. The two girls got quiet and it was awkward. So bad first impression however that’s not the worst part of my visit. I have had Botox before and less units in the same area. I don’t know why but the Botox didn’t take or something was off. There was literally zero difference before and after. I had two weeks to reach out if I had issues but it’s over an hour drive for me and honestly after that experience, I felt uncomfortable and uneasy about going back to get results. I still have some units pre-paid on my account but I will just write those off just like I did with the $350 plus tip I already spent for literally nothing just to feel insecure

Caitlin Weeder

5 ★★★★★

Shantel gave me an incredible facial and did outstanding work on my first lip filler treatment. I was a little nervous since it was my first time, but she was so kind, professional, and reassuring throughout the entire process. I couldn’t be happier with the results and will definitely be returning to her in the future.

Taylor

5 ★★★★★

I’ve been going to this location for a few months now. They are always prompt, and welcoming. I see Shantel for my laser hair removal. She is always professional and very informative and knowledgeable about what she does. You can tell that she loves what she does just by the care and patience she takes to explain and do everything!

C Shah

1 ★☆☆☆☆

Ideal image was good but this new company will run it into the ground. Three times rescheduled and no extension, inspite of their fault, of the contract. No corporate number to call seems like individual franchises. Save your money, don’t go to this place under new ownership.

Ideal Image Rochester Hills Features & Policies

About Ideal Image Rochester Hills

Ideal Image Rochester Hills is a Medical Spa and Laser Hair Removal Service located at 96 S Adams Rd, in The Village Of Rochester Hills, Rochester Hills, MI 48309. This onsite service provider offers a comprehensive suite of skincare treatments designed to address a range of aesthetic goals. The facility emphasizes accessible, professional care in a comfortable environment, featuring a wheelchair accessible entrance, wheelchair accessible parking lot, and wheelchair accessible restroom to accommodate all guests. Patients can expect a thoughtful approach to beauty and wellness, with a variety of services that highlight both results and safety in a clinical setting.

Core offerings include Laser Hair Removal as a primary service, complemented by a broad menu that spans Botox®, Xeomin®, and other wrinkle-relaxing options, as well as Cosmetic and Skincare procedures such as Chemical Peels, Microneedling, IPL Photofacial, DiamondGlow®, and Ultherapy® for skin lifting. The practice also provides facial fillers to enhance facial contours, and CoolSculpting® and CoolTone® for body shaping and toning. For a complete skincare regimen, clients can explore Lifelong skincare memberships and ongoing skincare treatments, which are facilitated by skilled professionals who guide patients through personalized plans. The availability of Online Scheduling as part of the amenities makes it convenient for guests to book appointments, and the facility maintains an emphasis on comfortable, respectful care throughout every visit.

Operating principles at Ideal Image Rochester Hills include appointment required and appointments recommended policies, ensuring dedicated time with qualified staff. Payment options are broad, accepting Credit Cards, Debit Cards, and NFC mobile payments, which helps simplify transactions for clients during visits. The team strives to create a welcoming atmosphere where clients can discuss goals, receive expert recommendations, and experience treatments that align with their skincare aspirations. With a focus on safe practices and professional service, the clinic aims to deliver clear, informed guidance and consistent results across its diverse service offerings. The location benefits from a strong community presence within The Village Of Rochester Hills, reinforcing its role as a trusted destination for skincare and aesthetic enhancements in the Rochester Hills area.

Clients may engage in a variety of medical spa services designed to rejuvenate skin and improve confidence, while noting that experiences can vary by individual and practitioner. The team at Ideal Image Rochester Hills emphasizes that proper aftercare and adherence to professional recommendations are key components of successful outcomes. Visitors and patients are encouraged to inquire about specific treatments, discuss any medical considerations, and schedule consultations to determine the most appropriate options. The practice’s commitment to accessible, onsite care, combined with a broad spectrum of treatments and convenient scheduling, supports their mission to help guests look and feel their best with trusted, results-driven skincare solutions.

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