Allen Aesthetic Surgery, PA

Allen Aesthetic Surgery, PA Reviews

John Wilfong

5 ★★★★★

I am so absolutely thrilled with the exceptional care and attention I've received at Healing Springs! I received a Spa Finder gift card for my birthday and was delighted to find that I could use it here. Hooray!!! By the way, the monthly memberships (massage and facials) are fantastic deals and I highly recommend them!! They also offer many different options to financing such as Care Credit, etc. :) Rosalyn and Dr. Franklin have united the best in medical spa services and customer service and have the vision to deliver the very best this area has to offer. I can't wait to return!!

Michele Doblitz

4 ★★★★☆

My husband treated me to a massage at Healing Springs Spa for my birthday. It was my first time and my experience was a delightful one. Immediately when I walked in I was greeted warmly and directed to the women's locker room which was clean and well organized. I placed my belongings there and sat in the waiting room where they played relaxing music and had healthy refreshments. My massage therapist asked me about my problem areas and then we began the session - 1 hour for massage and then 30 minutes for a foot bath. The foot bath made my feet feel soft and smooth. My only con is that I felt quite cold in the facility. It was already a chilly fall day combined with the fact that it was cold during my massage. A plus is that there is a great shopping area where the spa is located for your retail therapy needs! Overall, my experience was a pleasant one and I plan on coming back!

Ty Mauldin

5 ★★★★★

This place is amazing!!!! I never felt so relaxed and well treated! Everyone was so kind and spoke with such genuine care. From the spa treatment to the relaxation room and complimentary wine, I was extremely impressed! The therapist (Elsa), owner and staff proved their customer service was beyond anything you can find around Durham or the Triad. I highly recommend a romantic couples days or an elective spa treatment. Thank you everyone at Healing Springs Spa! We will definitely be back!

Marissa Berry

1 ★☆☆☆☆

I purchased a Groupon for a couple's massage here back in March 2018. When I tried to schedule an appointment, they said they were booked at least 3 months out. So I waited until my husband and I could figure out the best date. Then in June, I happened to check my Groupon account, and my voucher said it was redeemed. I hadn't even scheduled an appointment at this time. Thankfully, I was able to get Groupon's customer service to unredeem it. Based on many of the Google reviews for this place, Healing Springs Spa was just going through and redeeming people's Groupons even if they hadn't visited. Not cool. After that, I was worried we were going to get screwed over so I called again to book an appointment. Again, they were booked for at least 3 months and were about to move to a new location, much further away. Okay, fine, so I booked an appointment for October. As our appointment day approached, I never received any sort of confirmation communications. Meanwhile, a ton of reviews have been posted in recent months regarding issues with Groupons and LivingSocial deals or last-minute cancellations (even cancellations after clients arrived!). I called Healing Springs Spa several times to try to confirm our appointment, and never heard back. Since their new/temporary location is 45 minutes from our house, we didn't want to risk driving all the way out there to get cancelled on. So I called Groupon and explained the situation. It turns out Groupon has since cancelled their deal with this place because Healings Springs was failing to honor the Groupons and has horrendous customer service in general. Thankfully, Groupon gave us a full refund and we decided not to risk the long drive for what would have been a cancelled appointment. We never even got a call about not showing up. We are very disappointed because we were looking forward to the couple's massage, and I am displeased with the lack of communication on behalf of Healing Springs Spa. Based on my experience and a lot of the recent reviews, I would stay far away from this place.

Kat H

5 ★★★★★

What an AWESOME experience!!! The new Healing Springs Spa is exceptional!!! I had a Power Facial with Imane and was totally blown away not just by her technique, but also her insight as to my skin care needs as well as her knowledge and insight. Dr. Franklin instinctively knows what clients need and will never once try oversell you. I sincerely appreciate that and left Healing Springs not only feeling my best but I looked it too and have had many compliments to back it up!!!

Janet

5 ★★★★★

My partner and I visited yesterday for a massage and facial each and the massage therapist and esthetician that took care of us were so wonderful! I am terrible at remembering names but they were extremely professional, knowledgeable and truly cared about us and our needs. I loved hearing about why they were using certain techniques during their services and it shows how well educated they are and that they cater their services towards each individual specifically. Also, the receptionist was so sweet and kind and overall the staff is amazing! We will definitely be back!

Teresa Pitts

5 ★★★★★

I recently had a massage with Marie and it was so relaxing. My spa started out with a warm foot bath while I relaxed by the fireplace. They also offered cucumber water, hot tea, and snacks. And, then my massage. The linens were soft and the bed was heated. Marie used essential oils and provided several for me to select from. I went with a blend. The massage was bliss and exactly what I needed. She encouraged me to continue to focus on my breath by taking occasional deep breaths. I also appreciated the warm towels she used throughout the treatment. I would definitely schedule with her again. The spacious locker room was a bonus and the fountain inside just added to the calming ambience. I found the staff to be friendly and helpful.

Emily Julius

1 ★☆☆☆☆

Buyer Beware. I purchased a Groupon for a couples massage in January. The massage was scheduled for 3/31 at 3 PM. My boyfriend drove all the way from Charlotte for the massage. Upon arrival at the spa, we were informed by the receptionist that the second masseuse was unavailable and that the owner was supposed to have contacted me to reschedule. Extremely disappointing, but I understand that miscommunications happen. I was also informed that I could reach out to Groupon to receive a refund and that the couples massage would be complimentary. The receptionist told me that the owner would be in touch shortly. This all seemed fair. Upon on arriving home, I reached out to Groupon to obtain my refund and was informed that the Groupon had been redeemed on 3/30. I told Groupon this was impossible as our appointment was scheduled for 3/31 and we never received our massage. Groupon informed me that they had contacted the owner who had confirmed that it had been claimed. Again, this is impossible because we never received our massage. It has been three days since the incident and I am yet to hear from the owner. I took it upon myself to call again today and was told, yet again, that the owner would give me a call later today to work out the issue. I am extremely dissatisfied with the level of customer service and the lack of resolution to this problem.

Zackary Sipper

1 ★☆☆☆☆

Same experience as everyone else. Hard to book an appointment. Ended up finally getting the massage but didn't have other services promised by groupon and it was only a 60 min massage rather than 90 min. To be honest I wish I had gotten a refund instead cause the massage made my back feel worse not better. This place should just stop taking new clients and go out of business already.

Javier Bonilla

1 ★☆☆☆☆

Horrible experience! First of all DON'T get a GROUPON with them. You'll be lucky if you can schedule something for the next month. I purchase the Groupon in MAY and was only able to get something schedule until September!!!. Any way, I schedule a couple's romantic massage since May. They told me I was going to get a reminder a week in advance to confirm the appointment. One day before the appointment and nobody had called me to confirm the appointment. I had to call them myself to confirm the date and time. The date of the appointment I get a call 3 hours before the service to tell me that one of the massage therapist would not be able to come so they offered my to have one massage and one facial. Not what I was planning for a romantic couple's sessions but I said OK. 5 minutes later I get another call telling me they wanted to confirm the address. I said, "sure I have the address, it is on the groupon", then she said the they could not give me the service at that location due to some construction or something else. After all this trouble I was still willing to go and get the service and then, when I asked for more details about all the changes, the first thing she told me was, "so you want to cancel?" It looked like she wanted me to cancel. I told her I was not happy about the whole communication and she kept insisting I could cancel with Groupon if I wanted. Very disappointed. I should have looked at the bad reviews before buying the groupon.

Allen Aesthetic Surgery, PA Features & Policies

About Allen Aesthetic Surgery, PA

Allen Aesthetic Surgery, PA is a dedicated provider of laser hair removal services located at 6733 Falls Of Neuse Rd, Raleigh, NC 27615. Serving the local community with a focus on aesthetic treatment, the practice offers a comprehensive range of options designed to deliver smooth, lasting results while prioritizing patient comfort and safety. The clinic emphasizes high-quality care through experienced clinicians who tailor each treatment plan to individual skin types and personal goals. In addition to laser hair removal, Allen Aesthetic Surgery, PA presents services that align with holistic wellness, including offerings categorized under Surgical Center, Laser Hair Removal Service, and Massage Therapist, reflecting a multi-modal approach to aesthetic and therapeutic needs.

Patients can expect a professional environment that adheres to rigorous standards of cleanliness and safety. The facility is planned with accessibility in mind, featuring wheel chair accessible entrance, wheel chair accessible parking, and a wheel chair accessible restroom to accommodate diverse mobility needs. Restrooms are available for clients and their companions, ensuring convenience during appointments. Scheduling is designed to be customer-friendly, with appointments recommended to secure preferred times and providers, and the practice accepts a variety of payment methods including credit cards, debit cards, and NFC mobile payments for a smooth, frictionless checkout experience.

As part of its commitment to client satisfaction, Allen Aesthetic Surgery, PA emphasizes clear communication and personalized care. The team collaborates with patients to set realistic expectations, discuss potential results, and outline post-treatment care. The clinic’s approach to laser hair removal combines advanced technology with meticulous technique, aiming to minimize discomfort and maximize effectiveness across different areas of the body. In addition to hair removal, the practice’s collaborations through its Surgical Center and Massage Therapist offerings enable a broader wellness experience, promoting relaxation, recovery, and skin health in a serene, professional setting.

Client experiences, as gathered from various feedback and contextual references, underscore a priority on service quality and reliability. While external reviews may vary, the core ethos at Allen Aesthetic Surgery, PA remains focused on delivering attentive care, clear scheduling, and considerate treatment planning. The establishment’s commitment to accessibility, practical amenities like a restroom, and flexible payment options supports a convenient, inclusive experience for patients seeking laser hair removal and related aesthetic services. By maintaining a patient-centered philosophy and investing in skilled practitioners, the practice aims to be a trusted destination for those pursuing refined cosmetic results in Raleigh and the surrounding area.

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