Bella Grey Medical Spa

Emily is absolutely Amazing! I love her work and how she took her time to really understand what I wanted. Her new location is absolutely stunning. The environment was warm, welcoming, cute, and cozy! I can’t wait to go back! I would highly recommend going here!

It pains me to write this, but here you go..... and a bit long. Bella Grey Medical Spa! If you do AI on what a Medical Spa is, this is the definition: A medical spa, or med spa, is a hybrid facility that combines the relaxing atmosphere of a day spa with medical-grade cosmetic treatments performed by licensed medical professionals, such as physicians, nurses, or physician assistants. 'These services are supervised by a physician' and go beyond traditional spa services by utilizing advanced technology for a range of non-surgical aesthetic and rejuvenation procedures like laser treatments, chemical peels, and injectables. So my first question/concern/issue is that 'these services are supervised by a physician'. This is most definitely not a Med Spa that is supervised by a Physician. Emily's credentials are MSN, APRN, FNP-BC. Clearly not MD, DO, anything that would indicate Physician supervised. So, IDK? What do you think? So let's move on to that it is a 'hybrid facility that combines the relaxing atmosphere of a day spa with medical-grade cosmetic treatments'. I dare that you to go here and think that any treatment you have feels relaxing. Like wow, Emily, the owner does not give off a relaxing vibe at all. In and out in 15 - 20 minutes. Please tell me, absolutely not that. Relaxing? Definitely not. And let's move on to my last treatment. $10/unit botox special! Wow, she absolutely over injected my forehead, I had welts and had a Botox headache for 3 days. Have never had that in all the times that I have had Botox (30 years+). And the IPLs I have had are joke. It's just zap, zap, zap - I think 3 minutes? Others that I have had provided numbing cream before and gave 2 - 3 passes. I bought a 6 IPL package, did 4 - what a mistake. So I am 65, not that that matters - but for 30+ years I have been doing Botox, IPLs, Sculptra, Fillers, had a Face Lift, Eye Lift - you name it, I have done it. Am I vain? Absolutely! (just wait until you're 65, ha!) So, Emily will come back and say that I am the worst patient, that I asked a question over the phone if I could do an IPL and Botox on the same day. She will say that I was argumentative, that I yelled at here (I absolutely did not). She will say a lot of things.... but IMHO - take your time with your patients, just saying. I would also like to add that I have been in Healthcare for my entire career. 45+ years. This is not a place I would recommend or refer to friends. Clearly there are a lot of options in Reno, in town, find someone that is compassionate, understanding of your needs and takes time to give you what you need/want. Obviously you are paying out of pocket - so yeah, do your research! Now reading Emily's response, these are now my words/my response: I was never rude, I did not yell at her, I was most definitely not slurring, omg! I just asked a question on the phone. Could I do Botox and an IPL same - she responded and I booked my appointment for an IPL and Botox. That clearly did not go so well. She wants to keep on with the banter, make me look bad (why would you do that to a patient) I'm good and I know that I would never go back to her! So any of you that are in your 50s/60s as I am - I don't think Emily is the right person for you, I think she's early/mid 40s-ish?..... Look for someone that understands you, your age, takes their time with you. And this is an interesting response, right? 'Again, please stop. I have several witnesses to your belligerent phone calls where you are incredibly rude, slurring your words, and asked to no longer be a patient here. Please stop.' Oh my goodness! Please get over yourself! Yup, please provide those several witnesses, really? Honestly, who would say that? I will say the same to EMILY! You are a Healthcare Provider that is not compassionate, completely Rude, completely and truly all about you. So yeah, Please stop! Yowza! At the end of the Day, why would you want to go to a Provider that feels like they need to blast their patients? Emily is self absorbed/all about herself. So done!

Love this place! Love Emily and her staff! Always treated with respect and the environment is cozy. Recommend this place to everyone who is looking for somewhere with honest and friendly people who will take care of you!

Great people! Cool doctor! Did my CO2 Laser with Emily (doctor). CO2 was a five day healing process for me! my skin looks so nice, glowing and younger! Going to get my second session with them again!🫶🏻

Best med spa ever!!! I had been considering filler for my smile lines for months, but I was incredibly nervous. I heard about Emily at Bella Grey through Instagram and decided to take the plunge. I’m so happy I did! Emily and the rest of the Bella Grey staff made me feel so comfortable that by the time I was getting the filler, all my nerves had settled. Not to mention my results couldn’t be better. My smile lines are gone and now I can wear foundation without any creasing around my mouth. Thank you so much Bella Grey and Emily, you’re the best! I’ll be back!

I've never not had a great experience here. Emily is phenomenal! Both offices are beautiful and I have to give a special shout out to Shelby.. I needed a GC and couldn't get to either office. She went out of her way to make it happen. So basically all of these ladies are awesome and you should probably book an appointment.. like Now! You'll be wrinkle free and the best gift giver to your friends. 😉

Emily Bates, owner of Bella Grey Medical Spa, along with her beauty squad, are lovely and engaging. The med spa is clean, inviting, and very hip - I love the local products used in the facial services. I truly trust Emily Bates and her beauty squad with my skin: injections here, lasers there, and facials in-between. I value Bella Grey Medical Spa's monthly specials (helping stretch my beauty budget!) and appreciate the additional beauty tips & tricks always provided. I will not, would not go to anyone else other than Emily Bates.

All of my visits at Bella Grey have been AWESOME! Jamie is the best eyelash tech! Shelby and the front office staff are always very nice, friendly and professional! Every time I walk about of there I’m extremely satisfied! You not only walk out of there looking great, but you walk out of there with new friends! The atmosphere of the office is so cute and welcoming! After coming here, I will not go anywhere else!

Amazing Experience! Everyone I encountered from the instant I walked in the door of this beautiful facility was educated, professional and friendly! I had a previous unpleasant experience at another med spa and was understandably nervous! Emily not only made me feel completely at ease, but she went the extra mile to fully explain what treatment she recommended and why, during my thorough consultation! Emily, Danielle, Ally, and Lex could not have been more helpful and compassionate during my interactions with them. Bella Grey, Emily and her staff came highly recommended to me by another client; and it was well worth the trip from Las Vegas. My results are better than I could have ever expected! Thank you, to the entire Bella Grey Team!

Absolutely amazing! Bella Gray Spa was my first skin treatment experience for Botox and injections, very knowledgeable, very respectful. I will definitely be returning for future treatments and would not consider going anywhere else. Very relaxing atmosphere, and a cute little store within the spa :-). Love all the beautiful ladies that work there!