Downtown City Spa

Downtown City Spa Reviews

Jenny Jacobs

5 ★★★★★

Olga was great! During the whole procedure for hydrotherapy I was super nervous she was very comforting. Olga explained the whole procedure, she was very helpful and kind. Tatiana was also very helpful as well, she was explaining to me all the different kinds of procedures they do at the office, prices seem reasonable. Overall everything went great!

Samantha Alfonso

1 ★☆☆☆☆

I didn’t even want to leave 1 star, but in order to write a review you have to. Let me start by saying WOW DISGUSTING!! Just like other reviews, the receptionist was so nasty and rude to me. I have been trying to make an appointment for an iv treatment here for 3 weeks now and im always getting ignored or talked to rudely. The last time the manager then started texting me accusing me of being nasty to her staff, without personally giving me a call to hear my side. VERY UNPROFESSIONAL! I am in the hospitality industry so I know how to talk to customers and this is just not it. This was near work and I was looking forward to coming regularly but i rather travel FAR FAR AWAY than come to this NASTY DUMP. I shared the nasty text messages with Groupon and they were so disgusted and felt so bad and gave me back my money immediately. STAY AWAY PEOPLE NOT WORTH IT!!!

Rachel Sarpal

1 ★☆☆☆☆

The receptionist is exceptionally rude. I called to make a filler appointment. She asked to reschedule me from Wednesday to Friday. When I picked up the phone, the receptionist had the thickest Balkan accent. I was trying my best to understand her. I kindly kept asking her what she meant. She said, “What work do you do?,” and I thought she meant profession so I asked what she meant. She rudely yelled at me saying, “Do you not understand what you want to do? You sound confused,” in staccato to minimize and demoralize me. I cussed her out because you should never speak to anyone this way. I apologize I do not understand your dialect of English. Be kinder.

Lauren Kittie

1 ★☆☆☆☆

I hate leaving bad reviews, but my experience at this place was so awful I feel like I need to - I have concerns about the cleanliness and sanitation of the facility. Like other 1 star reviews here, the scheduling was difficult & staff was very unprofessional & made you feel like you did something wrong. The room I received the IV in was very crowded and cluttered. It did not seem like a clean medical facility where you would get an IV. The nurse was very nervous and seemed inexperienced. There were issues with the IV functioning correctly, my arm was covered in blood and I felt liquid from the IV dripping down my arm so the IV had to be removed. When I questioned if I should come back another time. The nurse said well the bag's been open so we would have to charge you for it even though she was not able to successfully do the IV because of her lack of skill. I've had several Myers IVs before and never had this happen. Even the way they set up the bag seemed odd. She started the IV without any color, just a clear drip initially, then added some of the Myers cocktail to the bag after it was all ready starting to be administered. I have never had an IV handled this way. The whole situation was very concerning. Not the relaxing energy boost that you would expect from an IV service. Stay away....

Samara B

1 ★☆☆☆☆

I was very disappointed with my microneedling session. The person performing the treatment seemed untrained and rushed through the entire process. She appeared unsure of how to use the microneedling pen and barely went over my face, resulting in no visible difference at all. Instead of smoothly going over, it seemed like she was scratching my face. The room is very unclean and cluttered. What concerned me most was the lack of hygiene — she touched cords that were on the floor and continued the procedure with the same gloves. Not worth spending your money!

Taija Harrison

2 ★★☆☆☆

The phone service is terrible. They like to argue about when you should n’t schedule appointments if an emergency comes up they shouldn’t be arguing with customers very hard to understand. Can’t understand what they’re saying or what you can say because this phone server terrible, Must have better customer service skills experience

Omobola Adun

1 ★☆☆☆☆

I had colon cleansing here and to say they are even 1% professional is sugarcoating it.. they are rude , she asked me out of the toilet when I just finish my session with bad stomach pain…. Very horrible woman! I got sick all through the week I had the cleansing. Do not go there .. they didn’t even give soluble. Do not go there!

Kenya

5 ★★★★★

I've been going here for several years to get my colon hydrotherapy and it's definitely worth it. I've recommended Tatiana to most of my friends for this service.

Mariana Matheus

5 ★★★★★

I came to the spa for colon hydrotherapy and my experience has been pleasant, Tatiana is very professional and respectful. My appointments have been on time. In addition, I used lipotropic shot and her hand is so soft, I don’t feel any pain at all.

Marcia Romain

1 ★☆☆☆☆

This place should be shut down!! I don't understand why they are still open!! I wish I could leave a star that is less than 1. I have never dealt with this level of unprofessionalism in a long time. I purchased a Groupon voucher for this service at the merchant. I went on their website and made an appointment, which was confirmed with an email. Today was the appointment which was carded for 11am. I left Brooklyn and took the train all the way down to Manhattan only to be told by these people that I do not have an appointment. Even after I sent the screenshot of my email, this lady said I do not have an appointment. When I left the building, they sent an email canceling the first appointment. I spoke to the lady (she sounded african), who told me that she didn't send an email, the computer did. This is unprofessionalism at its best!! I left Manhattan without a facial and a Groupon voucher that I would never use because I REFUSE to go back to that place! Do not waste your time.. STAY AWAY FROM THIS PLACE!

Downtown City Spa Features & Policies

About Downtown City Spa

Downtown City Spa is a comprehensive wellness and aesthetic destination located at 139 Fulton St #204 in New York, NY 10038. This facility combines a range of services designed to promote skincare, relaxation, and body wellness, emphasizing both medical-grade and spa-level experiences. The team offers a variety of categories and services, including Weight Loss Service, Day Spa, Facial Spa, Laser Hair Removal Service, Massage Therapist, and Medical Spa, reflecting a commitment to approachable, results-driven care for clients with diverse needs. With a focus on accessibility and comfort, the spa provides a wheelchair accessible entrance and a wheelchair accessible restroom to ensure guests can receive treatments with ease and dignity. The establishment supports skincare treatments as part of its core offering, integrating modern techniques with personalized consultation to help clients determine the most suitable plan for their skin health and cosmetic goals. The environment is designed to foster rejuvenation and confidence, whether clients seek long-standing skincare routines, targeted laser services, or therapeutic massage sessions.

Guests can anticipate a range of amenities that support a seamless visit, including online scheduling for convenient appointment planning and a readily available restroom for comfort during and between treatments. Planning considerations commonly observed at Downtown City Spa include appointment requirements and recommendations, ensuring steady access to experienced professionals and consistent care. Payment flexibility is addressed through credit cards and debit cards, accommodating various preferences, while parking is available via paid street options nearby, making the location accessible to many clients traveling from different parts of the city. The business balances clinical expertise with a calm, spa-like atmosphere, aiming to deliver professional services in a hygienic setting.

Customer experiences at Downtown City Spa reflect a spectrum of outcomes and perspectives, ranging from highly positive feedback about compassionate, knowledgeable staff—such as discussions of reassurance during hydrotherapy procedures and explanations of available services—to candid concerns about scheduling, communication, and cleanliness raised in some reviews. The facility emphasizes that patient comfort and safety are paramount, and as such, staff members like Tatiana contribute to explaining procedures and pricing, while Olga’s attentiveness during hydrotherapy highlights the role of nurse and technician support in creating a reassuring treatment environment. At the same time, it remains clear that some guests have encountered frustrations with scheduling, reception interactions, and facility cleanliness, underscoring the importance of continuous improvement in customer service and sanitation practices.

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