SINY® Dermatology & Cosmetic Surgery

SINY® Dermatology & Cosmetic Surgery Services

SINY® Dermatology & Cosmetic Surgery Reviews

Dennis Seckler

5 ★★★★★

I cannot recommend SINY Dermatology highly enough! Dr. Jessica Dowling is a great doctor. She has a wonderful bedside manner—warm, attentive, and incredibly knowledgeable. She took the time to listen to all of my concerns without making me feel rushed, and she explained everything in a way that was easy to understand. The support staff is top-notch. They are organized, friendly, and clearly care about the patient experience. If you’re looking for a dermatology practice that prioritizes both clinical excellence and great customer service, this is the place to go!

Alix Hamilton

2 ★★☆☆☆

Lovely doctor, but challenging admin and follow up with their billing dept which has tarnished the initial positive experience

Olivia Zhao

1 ★☆☆☆☆

I visited the office in late July for a consultation. I informed the office during my visit that I was only responsible for my copay, but they insisted on charging me my deductible. After my insurance claim was finalized, it was clear I had been overcharged. Despite multiple attempts to contact the billing department, I never received a refund or any clear communication. I’ve also seen other users leave similar reviews, so people should be aware of potential billing issues before visiting.

Abbey D

5 ★★★★★

Had a great experience. Check in was super easy and everyone was very kind. Love having a place in the west village that trustworthy and kind!

Lindsay Matlow

2 ★★☆☆☆

My dermatologist is excellent, but the prescription process at SINY Dermatology is a nightmare. I've been a patient here for over a year, and the ongoing issues with prescription refills have been frustrating enough that I can no longer recommend this practice. Here’s why: 1. They push third-party delivery pharmacies over your preferred one - SINY routinely tries to route prescriptions through a delivery pharmacy out of queens rather than the pharmacy you choose. They’ll tell you it’s cheaper and more convenient, but in my experience, that hasn’t been true. The delivery pharmacy never worked properly for me. I wasn’t receiving the texts they claimed they sent, and it turned into endless back and forth. Transferring prescriptions back to my preferred pharmacy became a hassle, and SINY has no online portal to manage any of this. Even worse, the “prescription refill line” in their phone system leads nowhere; you actually need to select the "front desk" option which connects you to a general call center. 2. The refill process is broken and the burden falls entirely on the patient - After some initial chaos, I finally hit a rhythm with my prescriptions, but that didn’t last. I’ve now lost count of how many times I’ve had to call both the pharmacy and SINY just to get a routine refill. I’ve asked for 90-day supply or 3 month refill prescription to reduce this stress, but the process still resets every month. Most recently, when I asked why this was happening, the SINY call center representative told me it’s my responsibility to manage refills because “the doctors see hundreds of patients a day and can’t remember everyone’s prescriptions.” I’m not asking them to remember, I’m asking them to implement a system where patients can reliably access their medications without jumping through hoops every month. The call center person suggested I do Telehealth for a quicker prescription response, but I’m genuinely confused by that. I have no issue going to the dermatologist every six months, as required for this prescription (in fact, I prefer in person visits). But setting up a Telehealth appointment every single month just to get a refill? That makes no sense. Where’s the logic in that suggestion? This has become one of the most stressful parts of my month, every month, and I have honestly stayed because the dermatologist I see is really incredible. For that reason, while I have nothing but praise for the actual dermatology care, I strongly urge you to take your business elsewhere if you rely on regular prescriptions. The administrative side is chaotic and unsupportive and it’s just not worth the energy.

Megan Quail

5 ★★★★★

Great experience. No wait, kind and attentive assistant and doc!

Ul4lume

5 ★★★★★

Alexa is wonderful, knowledgeable, polite, and efficient. Always eager to help

Margo Dereshevskaia

1 ★☆☆☆☆

I took time off work for this appointment, only to be told upon arrival that despite my insurance being in-network, I would have to pay out of pocket due to a deductible. However, I knew I had an $80 copay for this type of visit. To clarify, I called my insurance while I was there, and they confirmed that my responsibility was only the copay. The insurance representative even offered to speak directly with the receptionist, but he refused and was incredibly dismissive and unprofessional. As a result, my time was completely wasted, and I was not seen by a doctor. The lack of professionalism and unwillingness to assist patients with basic insurance verification is unacceptable. I would not recommend this office to anyone who values their time and proper patient care.

Mike

5 ★★★★★

My first appointment was beyond my wilderness Dreams... The level of Professionalism from Front was inviting as well as respectable. My dermatologist introduction as well as treatment was thorough added with a gentle voice of kindness, followed up with best clear direction of skin care. As a person maturing in age I was treated with Best care & level of Professionalism in our current modern times. If your looking for excellent treatment attached to professionalism in the field of dermatology skin care I highly recommend SINY 👉🏾to all SENIORS. What A Beautiful Experience ✨. Looking forward to my next visit!

Danny Fields

5 ★★★★★

Wonderful. Dr Brancaccio is the best. Efficient staff, everything done as it should be.

SINY® Dermatology & Cosmetic Surgery Features & Policies

About SINY® Dermatology & Cosmetic Surgery

SINY® Dermatology & Cosmetic Surgery is a dermatology practice and laser hair removal service located at 67 Perry St in New York, New York. Serving the West Village and surrounding communities, SINY® provides comprehensive dermatology care with a focus on both medical and cosmetic solutions. The clinic operates with a patient-centered philosophy, combining clinical excellence with attentive service to help clients achieve healthy, radiant skin. As a dermatologist-led facility, SINY® emphasizes accurate diagnosis, individualized treatment plans, and ongoing skin wellness education for patients of diverse ages and skin types.

The practice offers a range of services that address common skin concerns and preventive care. These include acne management, annual skin screening programs, dermatology consultations, evaluation and treatment of rashes, and management of various skin problems. In addition to general dermatology, SINY® specializes in laser hair removal, delivering precise, effective treatment tailored to each client’s skin type and hair characteristics. The goal is to provide safe, comfortable, and lasting hair reduction results through state-of-the-art laser technology and skilled clinical care.

Accessibility and convenience are integral to the patient experience at SINY®. The facility includes a wheelchair accessible restroom to accommodate mobility needs. The practice recognizes the importance of planning and scheduling, with policies that require appointments and encourage advance booking to minimize wait times and ensure dedicated time with clinicians. Payment options are designed for simplicity and security, accepting credit cards, debit cards, and NFC mobile payments, making transactions straightforward for patients at the point of service. Restroom availability as an amenity further supports comfort and ease during visits.

Customer feedback highlights the strength of the dermatology team, including qualified doctors such as Dr. Jessica Dowling and other clinicians, who are described as knowledgeable, compassionate, and thorough in their explanations. Patients frequently note the professionalism and kindness of the staff, from reception to billing teams, and appreciate the emphasis on patient experience. While some reviews mention administrative and billing challenges that have affected overall impressions, the core medical care and clinical expertise are consistently praised. The practice’s dedication to high standards of dermatology care, combined with cosmetic laser services, positions SINY® as a trusted destination for skincare and hair removal in Lower Manhattan and beyond.

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