Ideal Image West Jordan

Ideal Image West Jordan Services

Ideal Image West Jordan Reviews

Zachary Braswell

4 ★★★★☆

2016-2017, I paid for a lifetime plan on two areas of my body. I paid $3,515. COVID happened, and I did not get another touch-up until November 2022. I called in, and they accepted the visit and even recommended I ask for an extension, like another lady a week or two earlier who was accepted. Now, strictly by their rules, I did not get touch-ups every ten months. (During Covid) Even though I was accepted in 2022 for another touch-up, after calling the area manager, she made sure it was my last. The extension was denied regardless of the global Pandemic. Legally, they had the right, but they just approved an extension for a female, and their own employee suggested I should request one. (I choose not to go during COVID. The area manager's response, best I can recall, was "Well, we were open; that was your choice.") The area manager offered that if I pay another $3,515, then she will renew and add a section. I regret going here, I regret calling the district manager, and I felt handled, maybe because I was not female, just mere weeks away from an approved extension. I wish I had gone elsewhere. (Update) I emailed you last week on 12-18-2025 (Update) I emailed you again today, the 12-31-2025 Management renewed the contract the rules have changed and so has the lifetime guarantee. We will see how it goes

S Anderson

5 ★★★★★

I definitely recommend ideal image I was extremely nervous about going through with my appointment for laser hair removal. They changed my appointment two days before an informed me that my nurse had resigned. I’m extremely shy and was hesitant about a new nurse, but Kaitlyn was very professional, very kind and gentle, and by the end of my treatment I was completely comfortable with returning for my next treatment in eight weeks. I recommend ideal image for their professionalism and caring about their customers.

Jennilyn Draper

5 ★★★★★

I love Ideal Image! My laser hair removal treatments have been very successful. The staff is awesome. Abbie at the front desk is so great and Dirim answered all my questions and put me right at ease! I highly recommend their services. They are so friendly and accommodating, and the services are incredible!

Kortnie Dix

1 ★☆☆☆☆

My experience with Ideal Image was deeply disappointing and, honestly, very upsetting. My mother purchased a laser hair removal package for me that included unlimited lifetime touch-ups due to severe ingrown hairs. This was a very significant purchase, well over $10,000, and it was meant to improve my quality of life. Unfortunately, shortly after the purchase, I experienced a traumatic personal event and was unable to return for treatments for a couple of years. When I finally found the courage to go back, I was informed that the company had changed ownership or policies and that my original contract was no longer being honored as it was written. Instead of unlimited lifetime touch-ups, I was told the package only included four treatments and that any additional sessions would need to be paid for at a “discounted” rate. Each appointment then cost me anywhere from $300 to $500, which was not what my contract stated nor what my mother paid for. This was devastating, but I continued because I was trying to move forward and take care of myself. During one of my appointments, while I was completely undressed and actively in the middle of my laser treatment, a male staff member walked into the room to retrieve a machine. There was no knock, no warning, and no attempt to preserve my privacy. In that moment, I felt extremely exposed and uncomfortable. While I tried to minimize it at the time, this was entirely inappropriate and should never happen in a setting where patients are vulnerable and expect strict privacy standards. The final incident that caused me to never return, and that has stayed with me for years, involved billing concerns. I was told by the front desk receptionist that someone at the office had been charging clients incorrectly and had “messed up their books.” When I asked if my account could be checked to confirm whether I had been charged incorrectly, I was told they did not retain that information and could not verify it. That response alone raised serious concerns about transparency, professionalism, and financial accountability. It has been years since I’ve been back, but the way this situation was handled left me feeling deceived, humiliated, and taken advantage of. I trusted this company with my body, my privacy, and a very large financial commitment, and I do not feel that trust was respected. I would strongly recommend looking elsewhere for laser hair removal services. Based on my experience, Ideal Image does not consistently honor their contracts, does not adequately protect client privacy, and lacks the professionalism one should expect for the prices they charge.

Golden Vase

1 ★☆☆☆☆

First off, they had to cancel 2 of my prior appt's. One appt was yesterday and if I had not called, I would not have known that my appt time was cancelled (mind you, this was just a few hrs prior to my appt). I am a mother and have to find a babysitter when I have these appts...so that was very disappointing. And they don't even offer any kind of incentive for it...nothing. Nurse Caitlin serviced me today and I am sad to say that I was disappointed with her service. She gave a warm welcome to me but as soon as we got into the room, she did not clear the chair for me to sit on (price sheet, glasses and wipes), I did it all by myself. Seems silly, but for the client, it's all about the experience and service given, my appt are quick, too. While I did not obtain the numbing cream (I take blame for that), but the previous visit, I did not have it on either and it was very do-able. While being serviced today, I just felt she was just trying to get the appt over with and did not care about how I was feeling through it all. It would've been nice if she had offered to go a tad bit slower on my face as she could clearly see I was very uncomfortable...like a quick 3-5 second break after 2 rows or something. My appts are usually like less than 10mins...so I felt she could've done that. I am a nurse myself and so I know compassion and patience goes a long way. Unfortunately it was missed today. As a nurse, I also know that somedays are harder than others, maybe that was the case for my nurse... but it's good to be mindful that these things are so vital to clients and their experience and that is a big part of a company's success. Next time, I will be applying my numbing cream.

M P

5 ★★★★★

I had the Clear & Brilliant laser treatment done on my face. I was very nervous as this was my first time ever getting this done. Nina, my provider was great! She is very professional, informative, and talked me through every step before, during, and after care of the treatment. The laser procedure itself is about 30 minutes. I was there for about an hour and a half because Nina patiently took time answering questions and addressing all my concerns.

Ashley Carter

5 ★★★★★

I was super pleased with Nina!! Has been almost a year and a half since I last got Botox so I was definitely in need of more than I usually get every six months lol she was so friendly and so fun it literally went by what felt like seconds!!! I will definitely be going back and I hope Nina is my tech!!

Emiley Herbert

5 ★★★★★

Loved my experience. Abby at the front desk was so sweet and helpful. Nina was my nurse and she is just the cutest thing ever amd was so fun to work with. I just got it done yesterday and so far my lips look great. The botox hasn't set in yet but im just so happy I decided to do it. It actually ended up being cheaper than I thought too. To give you an idea, I got a full syringe of lip filler and botox on my forehead lines and 11 lines, my masseter muscle on my jaw and on my top lip for a lip flip. I spent just over $1,000 and im already planning to go back for more. Highly recommend. The process was super easy but a little painful in the lips. They are super informative and thorough. This is your sign to go!

Patrick Harding

5 ★★★★★

Nina is the best around. Professional, and has an amazing ability to make you feel comfortable and relaxed. Entire staff is polite, helpful and help you navigate aesthetics and finding the best treatment plan for you and your needs.

Chelsea Hazel

5 ★★★★★

Caitlyn is the best!!! She did my treatment fully and made sure she got all my hairs. She also was very knowledgeable when it came to cool sculpting when I asked about those services. I would totally recommend her. Thank you Caitlyn.

Ideal Image West Jordan Features & Policies

About Ideal Image West Jordan

Ideal Image West Jordan is a comprehensive medical spa and laser hair removal service located at 7818 S Redwood Rd, West Jordan, UT 84088. The facility focuses on skincare treatments and offers a wide range of services designed to enhance appearance, support skin health, and promote confidence. As a provider of Medical Spa and Laser Hair Removal Service, the team delivers onsite services that emphasize safety, comfort, and results. The clinic features services such as Botox®, Chemical Peels, CoolSculpting®, CoolTone®, DiamondGlow®, Facial Fillers, IPL Photofacial, Laser Hair Removal, Lifetime Guarantee Membership, Microneedling, Ultherapy® Skin Lifting, and Xeomin®, among others. These offerings position the center as a destination for individuals seeking non-surgical aesthetic enhancements and ongoing skincare management. Clients can expect a thoughtful approach to treatment planning, with options for maintenance through memberships and ongoing skincare programs. The environment is designed to be welcoming and professional, with emphasis on patient education and personalized care. In addition to procedures, the facility emphasizes convenient accessibility, including wheelchair accessible entrance, parking lot, and restroom, ensuring that services are available to a broad range of clients. The business maintains a focus on onsite appointment-based care, with planning that encourages appointments and adherence to scheduling needs, while offering online scheduling and the option for in-person visits. Payment methods are diverse, including credit cards, debit cards, and NFC mobile payments, to accommodate different purchasing preferences. The staff collaborates to tailor treatment plans, whether addressing concerns such as hair reduction, skin rejuvenation, or anti-aging needs, to help clients achieve their desired outcomes. For those exploring noninvasive options, the center provides a spectrum of modalities—from laser-based hair removal to non-surgical lifting and resurfacing—designed to fit different skin types and goals. The facility also supports ongoing care through memberships and transparent pricing structures, while maintaining an emphasis on patient privacy and comfort during treatments. Overall, Ideal Image West Jordan presents itself as a full-service destination for aesthetic skincare and laser services, committed to accessibility, convenience, and high standards of care. It is positioned to serve residents seeking reliable, results-driven treatments in a professional, patient-centered environment.

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