New Look Medi Spa & Threading - Herndon

New Look Medi Spa & Threading - Herndon Reviews

Arlen Rivera

1 ★☆☆☆☆

IF YOU WANT RELAXING, THIS IS NOT THE PLACE! I got a groupon for a microdermabrasion as gift for Mother's day. When I got there the receptionist greeted me and told me if I can wait a few minutes..Which ended up being 30 minutes. Finally she took me back to the room, which looked cluttered and unsanitary. She asked me to wrap a towel around my chest and she'd return because she had to do a threading very quick. Turns out she was the only one in the so called salon. The room was extremely cold and the outside noise from the salons next door were extremely loud. After 10 minutes she returned and began the service but she didn't even remove my eye makeup or ask any questions about my skin. She seemed in a hurry. Overall it took about 25 min with no relaxation AT ALL. My face did not even feel clean, and the products she used had a fragrance that was so strong at times I felt like I could barely breathe!! She also was constantly coming in and out of the room, since she was the only person there. After it was finally over and I began to change back into my top, I realized the towel that was wrapped around my chest was FILTHY!! Like it's just reused and never washed! disgusting I do not recommend ANYONE go there!

john brown

5 ★★★★★

I finally decided to try laser hair removal a second time after a bad experience I had in New York last year. My brother in law and my sister are regular customers at New Look , they have been trying to get me to go there for almost 6 months now but I did not want to take the chance . I had a very bad skin reaction from the process and was afraid to repeat it. I decided to give it a try , I met the staff and Madvhavi the owner who was very nice and understanding of my concerns . They help me to relax and prep me very well. In the end I was very pleased with the result, almost no pain and the cost was also surprisingly reasonable. I'm pleased and would recommend this place to any one who has concerns about laser hair removal.

Kathleen Lozada

1 ★☆☆☆☆

I wanted to purchase a deal on Groupon to try it out but I needed it that day. The lady told me not to worry about it that she will take care of me upfront. She ended up charging me full price for the mini diamond microdermabrasion ($60, $39 on Groupon) after she finished so I obviously had to pay it. She rushed it and didn't even do a good job. She took 30 mins on me tops! Never again and highly recommend going elsewhere.

Michelle Depaz

1 ★☆☆☆☆

I had a horrible, horrible experience with this location. I wish there was a way to give no stars. I actually purchased two groupons for this location. The first was the shallac mani and the pedi. Like the reviewer below me it took multiple calls to finally make an appointment, I called on different days and on different hours. Even when I left messages to make an appointment they were NEVER returned and have still never been returned. I also had a facial done at this location, the facial was okay, it was probably one of the worst facials I have ever had, my face actually didn't feel that clean when finished as most do. However the one fair comments I do have to say is that the staff was friendly for the first two hours while I was at this location. The same person who did my facial ended up doing my pedicure, and another woman painted my toes and did my shellac mani. This was the WORST nail work I have ever seen. She applied shellac so the paint stayed, and the workman ship looked like my boyfriend or an 8 year old child had painted it. It was a light pink color so great care must be taken to get this color to apprea correctly. I had actually asked for a french and offered to pay the additional 7 dollar but she kept asking if I wanted a color so her uncertaininty about the french made me instantly want one solid color. Normally nail salons are pushing for the upsell. Not here. Another thing was that I was in a skirt and in the pedicure chair they didn't even offer a towel to cover my lap. I have reason to believe that the way this shop opperated they may not be licensed. As I was waiting for my nails to dry I noticed that the woman who painted my toes and hands (poorly at that) started putting my shoe back on. I had asked her to wait and she insisted that my toes were dry. Upon getting home and taking my shoes off my toes were ruined and my nails were a joke I was almost in tears at how horrible it all turned out especially since I had a wedding coming up. Thankfully I was able to get everything redone before the wedding which was two days after my horrible experience. I highly highly reccoment to not get you nails done here. There is not attention place on shaping the toe nails, I had to ask multiple time for her to shape them. Also, When I was getting my nails done I did notice there was someone who was on the phone the entire time I was getting my nails done, maybe thats why the no one ever answers... My experience again only speaks on the facial and manicure and pedicure. Please save your money and do not come to this location. I wish someone would have told me. I did purchase a groupon so I have since my experience emailed both the company and groupon about my experience. I did hear back from groupon however I never heard back from the copany even two weeks later... typical.

Cindy Spencer

1 ★☆☆☆☆

I got a groupon for 3 IPL laser sessions. I went for the first one no results at all! Know that I have had MANY done at many different spas before. I called Groupon and told them of the issue, they said I could not have my money back bc I had already used one of the sessions. So I went back and told her I was very unhappy she said she would do hair removal instead. I have also have this done MANY TIMES. I had my bikini done. She did the treatment and it did not wk AT ALL!! I couldn’t believe it!! I had to come back for the third and final session to discuss what to do now. She gave me the complete run around about how she was doing her best and how my body was somehow just rejecting. This is complete BS. I have dark hair andfair skin, always respond to laser. Her laser is not working properly. She would not do anymore treatments or refund. All I can do is warn everyone from going there!! If I could give negative stars I would!!

Courtne Coates

1 ★☆☆☆☆

Horrible experience! Do not go here! I also purchased a Groupon but for the mani/pedi option. I called to make an appointment for my mom and I, but they could not take two people at the same time during the week. Come to find out, they only have one technician working. (I've never been to a "spa" or nail salon that only has one technician working). I tried a couple weeks later to call in and try again to make an appointment....I called 7 times throughout 3 days and was never able to get anyone on the phone. I decided to just go there and to a walk-in. When I arrive the place was empty. The receptionist asked if I had an appointment, and since I didn't they could not take me. I offered to wait, but they still could not take me. Since I was there and couldn't be seen (on a Thursday at 4:30) I thought I'd try and make an appointment (since I couldn't get anyone on the phone). She said she didn't have any availabilities prior to the Groupon expiration so she "didn't know what I wanted her to do". Unbelievable!!! Since when does an empty "spa" turn business away. I have purchased Groupons before and have never had an issue not being able to use them. Their customer service was terrible.

Lidiya Bishop

1 ★☆☆☆☆

The only reason I'm giving you a star, to let everyone else know so stay away... very rude, unprofessional lady took care of me. Was speeding through the whole process, it was filthy I was stepping on dirt and dust.... I hope they read this and make some changes. I wish I never wasted a purchase on Groupon with this place.... my armpits were green and the top of my breasts was green. She missed a bunch of spots on my legs I have white streaks..... she didn't care to listen to me when I try to get more information on the results.... please don't go to this place, because you will be wasting your money. They can't even afford to put a hook up for your purse or clothing when you get undressed... no mirror to look at yourself and make sure you're satisfied with it... just very disappointing. I wish I could post a pic 😡😠 I can't believe you guys call yourself a business.... I would recommend sweeping every morning putting some kind of nice rug down for your clients who change on with a couple books in front of them with a mirror and take your time they deserve it there using their hard-earned money... to do something for themselves that they don't get to do every day and you're taking advantage of it.

Zin

1 ★☆☆☆☆

1. It was hard to reach them over the phone to make an appointment. Only after 2 or 3 times of calling that somebody picked up the phone to answer. They were not friendly or welcoming either. 2. They lied about minutes spent for microderm..the lady told me 30-35 minutes over the phone. When I got there in person, she said 20-25. There was no consistency. 3. Actual service: the place was COLD, dingy, un-inviting as the lady said hi then turned around to continue whatever she was doing. Not welcoming or friendly at all. Then the table was like medical examining room with a paper cover on it instead of warm sheets and blankets. I saw cheap products around the room such as baby lotion alcohol swabs that you could purchase from $1 store. She did not give me a towel to cover my self. It was cold as i was laying down. She washed my face, did the suction then applied some cheap derm and walked away for 15 minutes then came back to wash my face then done. Also, she used some dirty towel rag on my face as well as toilet tissue to wipe dry my face!!! I did not see her wash her hands between another customer and me. Overall, I DO NOT Recommend this place for anyone. I thought i’d try it out from groupon but dont waste your money!! They should shut this place down. There is a reason for why it’s on groupon.

Aud Ball

1 ★☆☆☆☆

I purchased a Groupon for five spray tans for $69, and went in to redeem my voucher in mid November 2016. The lady told me that I would have to use all five spray tans by the end of the 2016, but this clause was not listed in the "fine print" or anywhere on the Groupon voucher. If I knew that, I wouldn't have bought this voucher so late in the year. Very disappointed. I didn't even bother to redeem it, so I cannot rate the actual tanning experience, but I hope it's better than their customer service.

Caitlyn Tracy

2 ★★☆☆☆

I bought a groupon at the beginning of the summer for a shelac mani and pedi. I finally got around to getting the service done. When I walked in the place was really quiet and empty expect for the receptionist. I told her I had made an appt for a mani/pedi and she took me back to the massage chairs. I had to wait 5 minutes for another employee to come and very slowly but meticulously clean, file and paint my toe nails. The employee barely said 2 words the whole thing. Finished the pedi and was silently escorted to the mani side. The employee realized I had shelac on, walked away to get the receptionist to tell me there was a $10 fee to take off the shelac I already had on and was not covered by the groupon. I reluctantly agree. The receptionist then grabs a bowl, put alcohol in it, directed me to place my fingers in said 10 minutes them walked away! I qas left for more then 10 minutes in the empty spa waiting for someone to finish my nails. The receptionist walks back and continues the mani. I ask for a french shelac. She agrees and begins the process. After she completes the meticulous process of evenly lining the white tips she messes them when she moves to the next finger. When she goes to apply the last layer I mention that the white tips look rippled ans pealing. She brushes the comment off and says the next layer will fix it! By this time I'm pretty frustrated. Needless to say I would not recommend this spa if you want your nails done. Go somewhere else.

New Look Medi Spa & Threading - Herndon Features & Policies

About New Look Medi Spa & Threading - Herndon

New Look Medi Spa & Threading - Herndon is a comprehensive skin care and cosmetic services provider located at 1020 Elden St #102, Herndon, VA 20170, within Dulles Park. The facility operates as a Skin Care Clinic, Facial Spa, Hair Removal Service, Laser Hair Removal Service, Medical Spa, andWaxing Hair Removal Service, offering a wide range of aesthetic treatments designed to enhance skin health and appearance. The practice is committed to delivering professional skincare treatments and laser hair removal services in a calm, clinical environment, with a focus on safety, results, and client comfort. It is accessible to clients with mobility needs, featuring a wheelchair accessible entrance, a wheelchair accessible parking lot, and a wheelchair accessible restroom to accommodate all guests. The location emphasizes appointments, with planning that encourages customers to schedule in advance to ensure personalized attention and minimal wait times. Accepted payment methods include credit cards and debit cards, aligning with common consumer preferences for seamless transactions.

As part of its service offerings, the establishment provides a spectrum of skincare treatments within its Skin Care Clinic and Medical Spa categories, including facial therapies, exfoliation, and rejuvenation modalities. Clients seeking hair reduction can access Laser Hair Removal Service and Waxing Hair Removal Service, with skilled technicians who aim to apply precise, outcome-focused treatments. The staff emphasizes skincare routines, product guidance, and post-treatment care, aiming to support long-term skin health beyond individual sessions. The spa environment is designed to accommodate guests who are managing busy schedules by offering streamlined consultations and efficient procedural flows while maintaining high standards of hygiene and sanitation. In addition to its clinical services, the facility presents an atmosphere that supports professional aesthetic work, including meticulous attention to treatment protocols, client privacy, and tailored treatment plans based on individual skin types and hair removal goals.

Client experiences at New Look Medi Spa & Threading - Herndon reflect a mix of feedback across appointments, consultations, and treatments. The business highlights accessibility features that facilitate entry and use of facilities for guests with mobility needs. It emphasizes the importance of appointments and structured scheduling to provide dedicated time with practitioners. While guest testimonials vary, the clinic strives to uphold consistent standards, professional conduct, and clear communication about procedures, durations, and expected outcomes. Guests can expect receptionists and staff to guide them through the service menu, discuss risks and benefits of treatments, and outline aftercare practices to support optimal results. The overarching aim is to deliver effective skincare and hair removal services with attention to safety, client comfort, and personalized care for residents and visitors to Herndon and surrounding communities.

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