Mercer Island Dermatology

Mercer Island Dermatology Reviews

Alyx McNeal

5 ★★★★★

Alicia Stark, ARNP, is simply wonderful. I was referred by my PCP for an abnormal mole and proceeded through the process of a biopsy. Alicia is knowledgeable, skilled, compassionate and approachable, making my experience so much better than it could have been. I have an anxiety disorder and big time "white coat syndrome". Alicia has just the right combination of smarts and humanity for someone like me, and everyone I encountered at Mercer Island Dermatology was professional and kind. I expected the results of my biopsy to take 5-7 days, however, Alicia Stark called me herself just a couple of days after my appointment to tell me that my results were in and the news was good. Highly recommend this clinic!

G

1 ★☆☆☆☆

I am writing this after completing a consult for a laser treatment. Over the phone, I was told they offer a periorbital laser treatment to reduce the appearance of veins on my face, however, I would need to come in for a consult prior to my treatment. Upon arriving for my consult, the NP who saw me said “those veins have a purpose, I don’t know if they should be treated with a laser”. She then explained I would need to schedule an appointment with the laser specialist to determine if they could provide the treatment. I ended up paying a hundred something dollar consultation fee, just to be told they didn’t know if it could be done. I assumed that was the whole purpose of the consultation. I also had to wait forever at my appointment to be seen. I decided not to return, since I didn’t want to pay hundreds more just to be told they can’t provide the treatment that they said was offered. I ended up finding another clinic in Seattle who specialized in this treatment and was able to answer all of my questions upon the initial consult. While the staff were polite, I would give Mercer Dermatology 1 star due to their lack of transparency on treatments/price, and the quality of the consult I received. I can’t recommend spending money for a consult that doesn’t even clarify if they can do the treatment.

Melanie Vargas

5 ★★★★★

I can’t say enough good things about my experience with this Mercer Island Dermatology, especially Dylan Nelson, the most amazing Practice Manager. After a concern arose following one of my visits, Dylan handled the situation with the utmost professionalism, care, and urgency. She truly went above and beyond to make sure I felt heard and supported. Thanks to Dylan’s prompt attention, she was able to get me in quickly to see Dr. Hughes, who was also willing to fit me on her crazy schedule (thank you Dr. Hughes!). The level of service and genuine care I received from both Dylan and Dr. Hughes turned what was a stressful situation into a positive experience. I highly recommend this practice to anyone looking for exceptional dermatological care!

Alex Z

1 ★☆☆☆☆

Pushy and Sales-Driven — Not Recommended for Medical Care This visit happened a while back when I had just moved to Seattle. Now that I’ve gained more experience with local clinics and understand how things typically work, I want to share my negative experience as a warning to others. I came in for acne treatment. Even with insurance, I was charged around $240 total—including $190 for the office visit—while other reputable clinics I’ve used since typically charge $160 or less for the same service. During my first visit, they pushed me into a blood test to “qualify” for treatment, without clearly explaining the cost. I later had to pay $50 out of pocket, even though the same test would cost under $20 at an independent lab like Quest Diagnostics. Worse, they began initiating paperwork for Isotretinoin treatment right away after just a quick overview, without clearly asking for my consent. It felt like they were trying to funnel me into a long-term treatment plan (months of follow-ups, medication, and regular billing) without giving me proper time to decide. I had to push back and say no clearly to stop it. To top it off, the front desk insisted I pay on the spot before leaving, which felt unusually forceful—most clinics simply bill afterward. ⚠️ Bottom line: Be cautious. They may begin tests or applications without getting clear consent, then try to convince you once things are already underway. If you hesitate or ask questions, you may feel pressured to go along. This clinic seemed more focused on sales and upselling than on patient care. I wouldn’t return—and I wouldn’t recommend it for anyone seeking serious, trust-based medical treatment. As for other glowing reviews: yes, this clinic blends medical and cosmetic services, and that may satisfy people seeking standard skincare procedures. But if you’re expecting careful, ethical medical care, I strongly suggest you consider other options.

Pam Trask

1 ★☆☆☆☆

Front desk person was so rude , then I was put in a room at 2:00, my appointment time. Waited 40 mins , in a napkin that kept ripping and it was cold. I finally walked out.

Shannon Bustamante

4 ★★★★☆

My first experience with MID & it was good (reason for star deduction at the end). Scheduling was easy and I was able to get an appointment within a week because of a cancellation. Dr. Hughes personally greeted me and gave me a hug so that was welcoming. She got right down to business and was so helpful, considerate & knowledgeable of treatments that I felt heard for the first time in a long time when it comes to my skin issues. I am looking forward to working with her going forward and seeing the results of her treatment. My only complaint is with the parking - or lack thereof. All of the spots within the building are reserved for other offices in the building so you can only park on the street which is up a hill and limited. There should be at least a few spots for MID.

Payal JD

2 ★★☆☆☆

The Doctor is nice and knowledgeable. I am giving two stars however for the overall experience. I visited the clinic for laser hair treatment. The doctor said the laser treatment that they have is not for darker Asian skin. The lady on the phone had no clue I guess other than taking appointments that caused me $164 for the visit. I speak fluent English so there was no communication issue. I asked the question on laser hair treatment clearly and was told yes they provide the service. This is naive on part of the clinic to keep someone inexperienced to receive these calls and cost people money. This is a call out to all future customers to this clinic. Please be specific with your ask, reiterate multiple times and ensure the lady on the phone speaks to a nurse or Doctor directly before visiting the clinic. This will save you time, effort and money.

Tricia Foster

5 ★★★★★

Update: After sharing with Dr. Hughes the difficulty in reaching the office staff to make an appointment, she informed me that she had hired an Office Manager. I was pleased this most recent time when I needed to schedule. Phones were answered promptly and scheduling was efficient. Raising my rating to 5 stars! Dr Hughes is thorough and caring. She listens to concerns and answers questions without making me feel rushed. The only reason for 4 vs. 5 stars is the difficulty in making an appointment lately. The portal doesn't work. The phones do not seem to be getting answered. I mentioned this during my appointment (that I got because someone had just cancelled), and she said she was aware of the challenge for patients, and was making changes to front office management. Her best advice right now is to TEXT the office for an appt. I have been seeing her for 12+ years, and believe she is the best in the area, so she has my loyalty.

Mike

5 ★★★★★

I had an appointment with Dr. Hughes to discuss some cysts on my arms. Checked in with the friendly front desk staff who checked to make sure my current information was in the system. In less than 5 minutes in was in exam room to discuss my issue. He took notes and said Dr. Hughes would be in shortly, and se was- probably just 2 minutes later. She discussed my concerns and examined each test. She recommended a conservative treatment which she performed. I was done in 10 minutes and out the door. Great experience.

Maryam Pishgar

5 ★★★★★

As someone who has high anxiety, everyone there was absolutely supportive and amazing. They took great care of me, joked with me, and made me feel way more comfortable than I thought I would be, not to mention they did their work quite well even through all of it. Highly highly recommend this place :)

Mercer Island Dermatology Features & Policies

About Mercer Island Dermatology

Mercer Island Dermatology is a Skin Care Clinic and Doctor-led medical practice that offers a range of dermatology services in a welcoming, patient-centered environment. Located at 2835 82Nd Ave Se Unit 210, Mercer Island, WA 98040, the clinic emphasizes both medical dermatology and cosmetic dermatology, including Laser Hair Removal Service, to help patients achieve healthy, radiant skin. The team works to create a compassionate atmosphere for patients seeking routine care, preventive screenings, and treatment of skin conditions. The facility is designed to be accessible, featuring wheelchair accessible entrance, wheelchair accessible parking lot, and a wheelchair accessible restroom, ensuring ease of access for patients and visitors with mobility needs. An on-site restroom is available for patients and family members, underscoring the clinic’s commitment to comfort during visits. Appointments are required, and appointments are recommended to accommodate scheduling needs and ensure timely care for all patients.

The practice’s services span preventive skin checks, biopsy procedures when indicated, and treatment planning tailored to each patient’s needs. The clinicians, including ARNPs and physicians, bring expertise in dermatology, oncology screening, cosmetic dermatology, and laser-based therapies. The Laser Hair Removal Service is offered with consideration of individual skin type and hair characteristics, accompanied by thorough consultations to confirm suitability and expected outcomes. The clinic also provides ongoing skin care guidance, product recommendations when appropriate, and follow-up encounters to monitor progress and adjust treatment plans as needed. Staff training and patient interactions emphasize empathy, clear communication, and a commitment to patient safety, as reflected in the documented experiences of patients who highlight knowledgeable providers, compassionate care, and professional service.

Patient reviews reflect a spectrum of experiences, with many highlighting the attentive care provided by the clinicians and staff, the importance of transparent communication, and the importance of scheduling and front desk coordination. The clinic’s approach to care is grounded in building trust, addressing concerns, and delivering results through evidence-based dermatology practices. Visitors can expect a medical setting that prioritizes patient comfort, clarity of information, and a respectful, collaborative approach to treatment planning. The clinic’s philosophy centers on accessible, high-quality dermatology care for Mercer Island and surrounding communities, with a dedication to helping patients feel seen, heard, and respected throughout their skincare journeys.

Payment options include Credit cards, Debit cards, and NFC mobile payments to support convenient transactions. The practice’s planning approach encourages patients to book in advance to secure preferred times, and staff are prepared to assist with scheduling needs. Overall, Mercer Island Dermatology strives to deliver comprehensive dermatological care that blends medical expertise with patient-focused service, aiming to empower individuals to maintain healthy skin and confidence in their appearance.